Employee Handbooks
ARAMARK Parks and Destinations - Alaska Employee Handbook
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ARAMARK Parks and Destinations - Alaska Employee Housing Handbook
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Denali Frequently Asked Questions
- What is the best way to get to Denali? What if I'm driving myself?
- Where can I stay the night in Anchorage prior to boarding the bus for Denali?
- What should I bring?
- Where should I apply for a social security card?
- Should I bring my computer to Denali?
- Will I get Cell service?
- Will I be able to get mail while I am in Denali?
- When I am not working, what is there to do?
- My family/friends want to come visit me in Alaska this summer. Are there any special programs?
- How will I get around if I don't have a car?
- Where will I be staying?
- Who do I report to or contact if I have any questions?
- How can someone get in touch with me?
- How often do I get paid?
- Can I get direct Deposit?
- Are there ATM's in the area?
- Can I cash a personal check or paycheck?
- What are the standards of appearance?
- What type of uniform do I need?
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What is the best way to get to Denali?
Need a ride?
Alaska/Yukon Trails offers ARAMARK employees a discounted rate.
Alaska/Yukon Trails will stop at our Anchorage office (241 N C Street; Anchorage, AK 99501).
The shuttle stops at each of the following locations in which there is a reservation to do so, otherwise it does not stop. Thus, all riders need to make reservations. Reservations need to be made at least 2-days prior to reservation date.
Anchorage Schedule
Departs
7:00a Egan Center (corner of 5th and E)
7:05-7:15a Anch Int’l Hostel (corner of 7th & H), Backpacker’s Hostel (Eagle St)
7:15-7:30a Spenard Hostel (near airport on West 42nd)
7:30-7:40a Anchorage Int’l Airport, south terminal only. (*Please see note below for pick up spot at airport.)
7:30-7:45 a Jason’s and Arctic Adventure hostel
7:45-8:00 a ARAMARK Office (241 N C Street) *Please be sure to be at office by 7:30 am.
Arrives/Departs Denali
12:30-12:45p McKinley Creekside Cabins, McKinley Village front circle.
12:45-1:00 p Denali Visitor Center bus stop, Park Side and Wilderness Access Center
1:00-1:15p Denali Park Mart
1:15-1:30p ARAMARK HR bldg behind Chalet between 4/21-6/10 and 8/20-9/30
Arrives Anchorage
Between 6:30-7:00p Depending on disembark locations (same as Anch departure locations above)
Employee Fare : $55, +$7 for airport pick-up, +$5 to continue on to Healy.
Note:
From Apr 21- June 10 the shuttle will stop at Wasilla Carr’s grocery store so passengers can purchase supplies they could not carry on the airline.
Vehicle stops every 1-1.5 hrs for restroom stops.
Food can be purchased and brought on board at rest stops.
No open alcohol containers allowed onboard.
Fares Includes: 1 large bag up to 50lbs, + a personal carry-on (one that will fit under the seat of an aircraft).
Excess luggage: $10 a bag from 1-50lbs, or $10 for the first bag if it is over sized or overweight.
To make reservation:
Call internationally toll free +1 800 770-7275 from 7a-7p, 7-days a week, or e-mail alaskashuttle@yahoo.com.
Please provide the following:
First and Surname (of all passengers on the reservations)
Date of shuttle travel
Embark location
Disembark locations
Credit card number and expirations date.
In order to be charged the employee fare, please make sure the reservationist knows you are an ARAMARK employee. Refunds will not be given after the card has been charged full fare if you have not let the reservationist know at the time of reservation that you are an ARAMARK employee.
Payment & Cancellation policy
The reservation is tentative until guaranteed payment by credit card (or check) is received.
Seats not guaranteed are released 10-days prior to reservation date.
A confirmation number will be provided when the seat is guaranteed.
CC provided to guarantee seat(s) will be charged 2-days prior to reservation DATE.
No cancellations are accepted within 2-days prior to reservation DATE.
$15 fee for cancellations between time of guarantee and 2-days prior to reservation date.
Cancellations by phone or e-mail must be rec’d during business hours, 7:00a-7:00p AK Time.
There is no charge to change dates up to 2-days prior to reservation date.
The driver will have your ticket, will ask you to sign for the charge (or accept cash) and provide a receipt.
Anchorage Airport Instructions:
Go to the lower level, baggage claim area of south terminal
Walk out door 7 or 8
Cross three lanes of traffic to the Transportation (taxi) Island
Wait at the front of the island where the sign says “Off Airport Shuttles”
Please be there by 7:30a. our driver cannot park, but must board passengers who are there when he arrives and then immediately leave the area.
Our driver will arrive after 7:30a, but before 7:40a.
The vehicle will be a red or white van or mini-coach with Alaska/Yukon Trails on the side.
Don’t forget-the start date indicated on your offer letter is the date you should book your transportation for.
If you are unable to arrive on the date stated on your offer letter, you MUST contact your property Human Resources Manager or Department Manager as soon as possible.
**Please note that early arrivals are not permitted. If you arrive any earlier than the start/arrival date on your job offer, you will be responsible for the costs and accommodations associated with your early arrival.**
Driving yourself?
You MUST CHECK IN BEFORE 3 PM with your property’s Human Resources Office on the START/ARRIVAL DATE listed on your offer letter. Please remember that Denali Park is 5-6 hours from Anchorage and 2-3 hours from Fairbanks. Employees will not be able to check in after 3 pm. Please schedule transportation accordingly.
Many flights arrive into Anchorage International Airport (ANC) in the early morning, allowing you to avoid spending the night in a hostel or hotel; however, be sure to give yourself at least 6 hours of extra time for those unexpected delays.back to top
- Where can I stay the night in Anchorage prior to boarding the bus for Denali?
ARAMARK has made arrangements with two establishments in Anchorage where employees are able to stay at a discount. One option is the Comfort Inn on Ship Creek Ave. See the table below for the Comfort Inn discounted room rates.
To make your reservation at the Comfort Inn, contact them at 907-277-6887. Be sure to mention that you’re an ARAMARK employee in order to receive the discounted rate.
Another option is the Alaska Backpackers Inn (a hostel) where you would be charged $22.50 per night (this rate is subject to change). Please keep in mind you may share a room with up to 6 people. You can reach the Backpackers Inn at 907-277-2770.
Also, the Inlet Tower is offering a $74.99 rate to ARAMARK employees through May 15th. They have a free shuttle from the airport.
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- What should I bring?
- Spending money for unexpected circumstances
- Payroll advances are not provided and it could take up to 4 weeks before you get your first paycheck
- Hiking boots
- Voided check or letter from your bank for Direct Deposit
- Alarm clock (battery operated)
- Personal toiletries
- Bath towel/washcloth
- Shampoo
- Extra eyeglasses/Contacts
- Medication (at least one month supply)
- A business casual outfit (Khaki’s and a nice shirt. NO jeans, t-shirts, shorts or open toed shoes) for travel to and from the Park in accordance with our complimentary travel providers requirements.
Some optional items you may want to consider bringing or acquiring in Alaska after your arrival:
Bug repellent/net - Camping/rain gear
- Flashlight
- Clothes hangers
- Laundry soap
- Books/magazines
- Camera/film
- Stamps
- Portable iron
- Extra blanket and pillow (sheets, one blanket and one pillow provided)
- First aid kit
REQUIRED DOCUMENTATION FOR ALL EMPLOYEES
Federal Law requires all employees to provide valid documentation and proof of eligibility to work in the United States. Upon arrival, employees must provide original documentation, i.e. Social Security card, birth certificate, driver’s license, passport. International students must have a visa allowing work in the U.S. and must have applied for a Social Security card prior to arriving in the Park. No person will be employed, transported to the Park or housed without the required documentation.
As a reminder we would like to encourage you to complete Section 1 of the Form I-9 before your first day of work. If you are unable to do so, Section 1 of the Form I-9 must be completed on your first day of work, and Internet access will be provided for this purpose. ARAMARK uses an electronic Form I-9 which you may access on the Internet up to 60 days prior to your first day of work. See offer letter for web address complete Section 1 of the Form I-9:
To complete Section 1 of the Form I-9On or before you first day of work with ARAMARK, you must complete Section. Complete Section 1 by inputting the following information: Full Name, Current Address, Date of Birth and Social Security number. In addition, you will indicate whether you are a Citizen, a Noncitizen National of the United States, A Lawful Permanent Resident or an Alien Authorized to Work, and you will certify the accuracy of the information you input. You may have someone assist you with this process, and that person will complete the Form’s Preparer and/or Translator Certification.
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- Spending money for unexpected circumstances
- Where should I apply for a Social Security Card?
In Alaska, you will need to apply either in Anchorage or Fairbanks. If you need information about getting to or contacting the Social Security office, you can go to: www.socialsecurity.gov (you will be asked to type in a zip code, use 99501 for Anchorage, or 99701 for Fairbanks). The Social Security office hours are 9 am – 4 pm.
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- Should I bring my computer to Denali?
Many employees prefer to have their own laptop computers while here in Denali. We do provide wireless access in most of our employee areas and housing units. We also have computer workstations available for employees to use in either the employee recreation rooms or in the employee dining rooms. ARAMARK Parks and Destinations-Alaska will not be held responsible for any lost items or damage to ANY personal affects or digital information transmitted through any ARAMARK computer. Employees are not permitted to utilize the wireless signal from any of our facilities guest areas. This includes lobby areas, restaurants, or retail areas.
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- Will I get cell service?
We do get cell service in most areas of Denali. The main providers in this area are AT&T and Verizon.
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- Will I be able to get mail while I am in Denali?
If you need to ship some of your belongings to the Park before you arrive, please send them to:
McKinley Chalet Employees
YOUR NAME
C/O ARAMARK Parks and Destinations
Human Resources
PO Box 87
Denali National Park, AK 99755
Doyon/ARAMARK Employees
YOUR NAME
C/O ARAMARK Parks and Destinations
Human Resources
PO Box 49
Denali National Park, AK 99755
McKinley Village Employees
YOUR NAME
C/O ARAMARK Parks and Destinations
Human Resources
PO Box 209
Denali National Park, AK 99755
!!!!!!!DO NOT SEND PACKAGES
TO THE ANCHORAGE OFFICE!!!!!!!
We have found that the United States Postal Service is the best way to send packages to the Park. UPS and FedEx are usually slower than USPS Priority.
It is your responsibility to check on the arrival of packages to our Human Resources office. Human Resources will only accept mail for employees for TWO WEEKS after you have arrived. After this date, the mail will be returned to sender if it is sent to Human Resources.
We encourage employees to acquire a Post Office Box at a cost of $35.00 for 6 months. You can rent a box in person upon arrival in Denali, at which time you will be charged a $1.00 key fee. You can also apply in advance via phone or mail. However, if you choose to preapply it is a $7 key fee. For additional keys, it is $7. To rent through the mail, go to your local post office and fill in all the white boxes on a Box Rental Application. The postal employee will fill in all the grey boxes, checking your 2 forms of ID. Mail the application along with your check for the rent to:
Postmaster
Denali Park AK, 99755
You may call the Denali Post office at: 907.683.2291. Office hours (October through mid-may) 10:00 am – 12:30 pm.
If you rent a box for the summer, you may file a Change of Address card to forward your mail at the end of the season. You may not have your mail forwarded to PO Box 87, 49 or 209, as they are business boxes. So, please DO NOT have your mail forwarded to the ARAMARK Parks and Destinations address! back to top
- When I am not working, what is there to do?
All ARAMARK Parks and Destinations- AK employees are eligible for cOMPLIMENTARY (space available) Tundra Wilderness and Natural History Tours of Denali National Park and Preserve. This is a great way to see and enjoy the park. Employees are also eligible for COMPLIMENTARY (space available) raft tours on the Nenana River through Explore Denali Rafting and COMPLIMENTARY (space available) seating at our Cabin Night Dinner Theater. Employees receive a 10-25% discount at company owned restaurants and gift shops. A number of local companies offer product discounts and discounted (space available) tours to ARAMARK Parks and Destinations- AK employees. Employees also have access to our recreational facilities and activities.
Many of our employees participate in a number of outdoor activities, flight seeing tours, ATV tours, overnight backpacking treks, helicopter tours, white water rafting trips, and dog sledding. We host two running, walking and biking marathons throughout the summer. We also provide transportation to Fairbanks and back for movies, shopping and dining out on a regular basis.
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- My family/friends want to come visit me in Alaska this summer. Are there any special programs?
We offer a special Friends and Family rate of $99.00 per night. For more information, see the attached flyer or go to www.denaliparkresorts.com/landing-pages/friends-family-rate Please note that availability may be limited on some dates.
In addition, the Denali Education Center, which is a non-profit organization that works to improve awareness of Denali, has a program called Denali Week that may be of interest to employees' friends & families. See the attached Denali Week flyer for more details.
Denali Week Flyer
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- How will I get around the properties (if I don’t have a car)?
We do have courtesy transportation that provides transportation between our properties.
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- Where will I be staying?
Each property has employee housing and dining areas.
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- Who do I contact if I have any questions?
- If you are working at the McKinley Chalets, you can contact Sarah Walker at 907-683-2238.
- If you are working at Doyon/ARAMARK Joint Venture, you can contact Sara Lynn, Human Resources Manager at 907-683-9244.
- If you are working at the McKinley Village, you can contact Kevin Meyers, Human Resources Manager at 907-264-4622.
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If you are working in the Anchorage office, you can contact Holly Sylvester at
907-264-4628.
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- How can someone get in touch with me?
There are telephones in some employee rooms, but not all; however, there are phones and Internet capabilities at all properties. Calling cards are required for long distance.
Please tell your family where you will be working, including the property, department and position. Call them once you arrive in the Park so they do not have to worry about your safe arrival.
The contact telephone number for each property is:- The McKinley Chalets 907-683-8292
- Doyon/ARAMARK Joint Venture 907-683-9244
- The McKinley Village 907-683-8916
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- How often do I get paid?
Listed below is the pay cycle schedule for the 2012 season. Please plan accordingly; keeping in mind it may take up to 4 weeks before you receive your first paycheck.
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- Can I get direct deposit?
We strongly encourage employees to receive their pay checks via direct deposit. There are numerous benefits to this. You get paid faster than receiving a paper check and you will not need to keep large amounts of cash on you or in your room (especially if you cash your paycheck).
Direct Deposit
If you do not currently have a checking account, open one before you leave for Alaska or during your time in Anchorage. Many banks offer free checking with a direct deposit option. In order to set up direct deposit, you must provide a blank voided check or deposit slip to the payroll department (no exceptions). It will normally take 3-4 pay periods before direct deposit will be activated.
First National Bank in Healy, AK is also available for those who want to open an account once they are in the Park. They offer a free checking account with Direct Deposit. To contact First National Bank, please call 907-683-7750. To open an account your must present a government ID and proof of a physical address.
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- Are there ATM’s in the area?
There are ATM’s in the area so be sure to bring your card.
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- Can I cash a personal check or a paycheck?
Paychecks can be cashed at the Vault, located at the McKinley Chalet Resort in the Human Resources/Administrative Building. Paychecks can be cashed at the Vault, located at the McKinley Chalet Resort in the Human Resources/Administrative Building. You will only be able to cash one paycheck per pay period due to limited funds kept in the Vault.
NO PERSONAL CHECKS WILL BE CASHED AT ANY TIME!
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- What are the standards of appearance/dress code?
Dress, grooming and personal cleanliness standards contribute to the morale of all employees and affect the business image we present to our guests. As a representative of Denali Park and Resorts, all employees must follow the grooming standards as a basic condition of employment.
Failure to arrive in accordance with these standards will void all job offers.
Employees are expected to dress in the appropriate clean and pressed uniform and present a clean and neat appearance.
Extreme hair styles and colors are not permitted. Hair must be clean, combed and well groomed at all times, no non-natural styles or colors. Long hair must be tied back out of your face. Beards may not exceed two inches in length and starting a beard or mustache during the season is not acceptable.
Jewelry worn on the job must be conservative, in good taste, appropriate to working attire and not conflict with job related safety standards. Visible body piercing, with the exception of ears, is unacceptable.
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- What type of uniform do I need?
- You may be required to provide some or all of your uniform. Your department manager will contact you with specific items you will need to bring.
- The required uniform must be worn at all times on the job in entirety.
- Open toe shoes and clogs are not acceptable.
- Employees are required to keep uniforms clean and pressed.
- Company uniforms, nametags, jackets and hats may NOT be worn off duty.
- For most departments at the McKinley Chalets and McKinley Village (unless otherwise specified)
- All employees must provide 3 pair of black slacks, a black belt, 5 pairs of black socks and a pair of POLISHABLE BLACK NON-SLIP shoes. The following website has a large selection of polishable black non-slip shoes: www.shoesforcrews.com. If your department has additional uniform requirements, your department manager will contact you before your arrival.
- The following departments/positions for Doyon/ARAMARK Joint Venture need to provide their own tan khaki pants:
- Transportation Bus Drivers
- Riley Creek Mercantile Staff
- Wilderness Access Center Reservation Agents
- Morino Grill Staff
- Retail Staff
- Colored jeans and cargo pants are not acceptable.
- ALL Food and Beverage Employees MUST bring polishable, non-slip shoes.
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Glacier Bay Frequently Asked Questions
Glacier Bay F.A.Q. Printable PDF file (appears in new window)- What is the best way to get to Glacier Bay?
- What should I bring?
- What are the required qualifications and documents for all employees?
- Where should I apply for a social security card?
- Should I bring my computer to Glacier Bay?
- How can someone get in touch with me?
- Will I be able to get mail while I am in Glacier Bay?
- When I am not working, what is there to do?
- My family/friends want to come visit me in Alaska this summer. Are there any special programs?
- What is the temperature?
- Where will I be staying?
- What is the housing like?
- What are the housing charges?
- Can I bring my cat or dog?
- Is there a T.V.?
- Are there laundry facilities provided?
- Who do I report to or contact if I have any questions?
- How often do I get paid?
- Can I get direct deposit?
- Are there ATM’s in the area?
- Can I cash a personal check or a paycheck??
- What are the standards of appearance/dress code?
- What type of uniform do I need?
w.alaskaair.com)
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What is the best way to get to Glacier Bay?
Getting to Glacier Bay is half the fun—you basically have two options, fly or take a boat/flight combination. Whichever method of travel you choose, please let us know a few days in advance as to what time to pick you up at the Gustavus, AK Airport by calling 907-697-4032 (HR) or 907-697-4010 (GM). Keep in mind that if you are one of the first employees to arrive there may not be anyone at those local numbers. If that is the case, the local airline in Gustavus will know how to contact our winter caretaker.
FLYING:
If you are flying, your target city is Juneau, Alaska (JNU). Juneau can be accessed via Seattle from the lower 48 or Anchorage depending where you are coming from. Alaska Airlines is the only airline that flies into Juneau.
From Juneau, you will need to take an Air Taxi to the town of Gustavus, Alaska GST. (Alaska Airlines does fly to Gustavus, AK once per day during June, July & August—check their webpage for details.) There are basically four Air Taxi companies to choose from:
- 1. Air Excursions 907-697-2375 (Company Preferred)
- 2. Wings of Alaska 907-789-0790
- 3. Fjord Flying Service 907-697-3005
- 4. LAB 907-789-9160
- 5. Wilson Air 907-723-0132
BOAT:
Some find boat travel to be an exciting way to get to Juneau, Alaska. Please check out the Alaska Marine Highway System web page for more information. www.dot.state.ak.us/amhs
Please note that if you take the boat to Juneau, AK you will need a ground transfer to the Airport for your Air Taxi flight to Gustavus.
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- What should I bring?
- Spending money for unexpected circumstances
- Payroll advances are not provided and it could take up to 4 weeks before you get your first paycheck
- Voided check or letter from your bank for Direct Deposit
- Alarm clock (battery operated)
- Personal toiletries
- Laundry soap
- Bath towel/washcloth
- Shampoo
- Extra eyeglasses/Contacts
- Medication (at least one month supply)
Some optional items you may want to consider bringing:- Bug repellent/net
- Hiking boots
- Camping gear – (camping gear is limited, please bring as much as possible of your own gear)
- Rain gear – (Glacier Bay is located in a rain forest—you will certainly enjoy a summer gortex rain jacket and pants and waterproof or rubber boots. For kayaking most people choose to use knee high rubber boots as they keep your feet warm when getting into and out of the kayak
- Flashlight/head lamp
- Clothes hangers
- Books/magazines
- Camera/film
- Stamps
- Extra blanket and pillow (sheets, one blanket and one pillow provided)
- First aid kit
- What are the required qualifications and documents for all employees?
Federal Law requires all employees to provide valid documentation and proof of eligibility to work in the United States. Upon arrival, employees must provide original documentation, i.e. Social Security card, birth certificate, driver’s license, passport. International students must have a visa allowing work in the U.S. and must have applied for a Social Security card prior to arriving in the Park. No person will be employed, transported to the Park or housed without the required documentation.
As a reminder we would like to encourage you to complete Section 1 of the Form I-9 before your first day of work. If you are unable to do so, Section 1 of the Form I-9 must be completed on your first day of work, and Internet access will be provided for this purpose. ARAMARK uses an electronic Form I-9 which you may access on the Internet up to 60 days prior to your first day of work. See offer letter for web address to complete Section 1 of the Form I-9.
On or before your first day of work with ARAMARK, you must complete Section 1. Complete Section 1 by inputting the following information: Full Name, Current Address, Date of Birth and Social Security number. In addition, you will indicate whether you are a Citizen, a Noncitizen National of the United States, A Lawful Permanent Resident or an Alien Authorized to Work, and you will certify the accuracy of the information you input. You may have someone assist you with this process, and that person will complete the Form’s Preparer and/or Translator Certification.
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- Where should I apply for a Social Security card?
You can apply at your local social security administration (to find go to www.ssa.gov) or go to the office in Juneau at 709 W 9th St # 231 (907) 586-7070, 9 am- 4 pm.
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- Should I bring my computer to Glacier Bay?
Many employees prefer to have their own computer while here in Glacier Bay. We do have wireless access in some of our employee areas. We also have computers available for employee use in the employee recreation room. ARAMARK Parks and Destinations-Alaska will not be held responsible for any lost items or damage to ANY personal affects.
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- How can someone get in touch with me?
There are no telephones in employee rooms; however there are phones as well as wireless internet access, in the Employee Dining Room. There is one computer for employee use and some employees have computers in their departments that they can use after hours.
The phone numbers for the Employee Dining Room are: 907-697-4092 and 907-697-9900
In case of minor emergencies or important messages, friends and family can call the Human Resources Manager at 907-697-4032.
In case of emergency, they can call Human Resources (above) and front desk at 907-697-4000. Calls to the front desk should be made ONLY in case of emergency.
Calling cards are required for long distance. It is recommended that you bring one in the case that the store in town and gift shop sell out. Many people want to call family to tell them they arrived safely only to realize they have no way to call. There is no cell phone service in the park. However, there is some reception in Gustavus.
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- Will I be able to get mail while I am in Glacier Bay?
If you need to ship some of your belongings to the Park before you arrive, please send them to: Your Name
Glacier Bay Lodge and Tours
PO BOX 179
Gustavus , AK 99826
Packages sent to the Anchorage office will be returned to the sender.
Note: U.S. Priority Mail is the quickest and most reliable way to ship and receive mail here in Gustavus. UPS and FedEx do not deliver to PO Boxes and we do not have a “physical address.”
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- When I am not working, what is there to do
Glacier Bay is a very remote sight. At the lodge itself there is a gift shop, dining room, lobby, small visitors information center, and a dock on the water. There are roughly 75 employees here so you will work, eat, sleep and recreate with the same people all the time. We generally give rides into Gustavus 2 times a week to allow you go to the store. Other than that you must ride a bike to get to town. The “town” of Gustavus (pop.400) consists of a gas station, small store, pizza place, airport, dock and some houses. There is not much to see or do in town.
Because Glacier Bay Lodge is located on the water, most of the outdoor activities are water-based. Glacier Bay boat tours go “up-bay” into the heart of Glacier Bay National Park all the way to the tidewater glaciers. You will see abundant wildlife on the coast and in the water such as sea lions, mountain goats, puffins, bald eagles, sea otters, porpoises, bears (both black and brown), moose, seals, and whales (usually humpback or orca). As employees, you are welcome to take this tour.
We have kayaks for employee use (though you won’t be able to use them at the beginning of any summer until they have been inspected for safety). They are all 2-person kayaks. We only have a few so if there is not one available when you want to reserve one, you can rent one from the local “Glacier Bay Sea Kayaks”. They usually give a discount to lodge employees. You can go out for a ½ day paddle around the bay or do an overnight on the nearby Beardslee Islands. Many employees choose to load up the kayak and take the “upbay” tour boat to a farther away drop off point and then get picked up by the same boat a few days later. We have all of the necessary gear (kayaks, paddles, spray skirt, etc) or if you end up renting a kayak, this is included in the price. We also have knee high rubber boots, but we have a limited selection so many employees choose to bring their own. These boots are recommended for kayaking (getting in and out of the cold water) as are rain pants and a rain jacket.
There are also several hiking trails in the area and a campground located ¼ mile from the lodge. We have bikes that employees can use to ride from the lodge to town. We have a TV area in the Employee Dining Room that has a DVD and Tape player. There are some DVDs available for checkout and many tapes. There is a large selection of books and board games, as well. Tours and employee discounts, as well as discounts for family and friends, change from year to year and are subject to change.
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- My family/friends want to come visit me in Alaska this summer. Are there any special programs?
We offer a special Friends and Family rate of $99.00 per night. For more information, go to www.denaliparkresorts.com/landing-pages/friends-family-rate. Please note that availability may be limited on some dates.
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- What is the temperature?
The average temperature (in Fahrenheit) for Glacier Bay (Gustavus) is:
The average maximum temperature is not usually higher than 60.
These average temperatures in summer are lower than Anchorage and many of our employees have been surprised to find it colder here than some other areas of Alaska. You will be glad you brought a warm jacket, especially when you are on the boat.
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- Where will I be staying?
Each property has employee housing and dining areas.
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- What is the housing like?
The housing is rustic, dormitory-style units. The rooms are very simple. All of the rooms have private bathrooms with a toilet, shower,etc. The rooms have 2-4 beds in them. In most cases, you’ll have one or two other roommates. It is slightly possible that you will be 4 people to a room, but staffing needs generally do not require us to have 4 to a room.
Managers: We have 8 manager’s rooms in the lodge itself. These rooms have a phone and private bathroom. These rooms are shared with one other manager. Managers will not have their own rooms and should not expect that (returning managers will also have roommates). Assistant Managers, Chef de Cuisines, Sous Chef’s, and supervisors will not live in Management housing, but in the regular staff housing area.
Couples: We are usually able to provide couples with their own room, however, if they are coming late in the season this is more difficult. We have a few double beds, and all of the other beds are twins. We cannot guarantee double beds to couples. Please let HR know about any roommate requests you have. If a Manager has a partner of non-management status, we can give them a room together, but we cannot guarantee them both a spot in management housing. We will accommodate them in Management housing on an availability basis.
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- What are the housing charges?
The cost is $15/day for all regular employees. This includes 3 meals a day in our Employee Dining Room, dorm style living, and laundry facilities. AssistantManagers and Chefs de Cuisine pay ½ R&B which is $7.50 per day. Hourly supervisors pay the standard R&B fee. Managers and Executive Chefs receive waived R&B.
CAN I NOT GET THE FOOD PORTION OF THE ROOM AND BOARD AND JUST PAY FOR HOUSING?
Unfortunately no, we have no way to manage who enjoys our staff dining room, so all staff are charged. If you will miss a meal on your day off, the kitchen can make box lunches with advance notice for no additional fee.
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- Can I bring my cat or dog?
We do not have pet housing for seasonal employees.
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- Is there a T.V.?
There are no T.V.s in any of the staff rooms or lodge rooms. There is a shared T.V. with satellite cable in the Employee Dining Room/Rec room.
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- Are there laundry facilities provided?
There are laundry facilities provided for free for employee use.
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- Who do I report to or contact if I have any questions?
You can contact the Human Resources Manager at 907-697-4032 or the General Manager at Benson-Tamara2@Aramark.com.
Currently you can contact Sara Lynn, Human Resources Manager at 907-683-9244 or Lynn-Sara@Aramark.com
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- How often do I get paid?
Listed below is the pay cycle schedule for the 2011 season. Please plan accordingly; keeping in mind it may take up to 4 weeks before you receive your first paycheck.
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- Can I get direct deposit?
We strongly encourage employees to receive their pay checks via direct deposit. There are numerous benefits to this. You get paid faster than receiving a paper check and you will not need to keep large amounts of cash on you or in your room (especially if you cash your paycheck). Direct Deposit If you do not currently have a checking account, open one before you leave for Alaska. Many banks offer free checking with a direct deposit option. In order to set up direct deposit, you must provide a blank voided check or an official direct deposit authorization form or official note on bank letterhead from your Bank to the payroll department (no exceptions). It will normally take 3-4 pay periods before direct deposit will be activated.
Direct Deposit
If you do not currently have a checking account, open one before you leave for Alaska. Many banks offer free checking with a direct deposit option. In order to set up direct deposit, you must provide a blank voided check or an official direct deposit authorization form or official note on bank letterhead from your Bank to the payroll department (no exceptions). It will normally take 3-4 pay periods before direct deposit will be activated.
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- Are there ATM’s in the area?
There is an ATM machine at the mercantile in town, but it is sometimes out of order. There are no banks in Gustavus, AK or Glacier Bay.
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- Can I cash a personal check or a paycheck?
There is no way for us to cash your check or provide payroll advances. Almost everyplace in town (and the lodge, of course) takes major debit and credit cards.
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- What are the standards of appearance/dress code?
Dress, grooming and personal cleanliness standards contribute to the morale of all employees and affect the business image we present to our guests. As a representative of ARAMARK Parks and Destinations, all employees must follow the grooming standards as a basic condition of employment.
Failure to arrive in accordance with these standards will void all job offers.
Employees are expected to dress in the appropriate clean and pressed uniform and present a clean and neat appearance.
Extreme hair styles and colors are not permitted. Hair must be clean, combed and well groomed at all times, no non-natural styles or colors. Long hair must be tied back out of your face. Beards may not exceed two inches in length and starting a beard or mustache during the season is not acceptable.
Jewelry worn on the job must be conservative, in good taste, appropriate to working attire and not conflict with job related safety standards. Visible body piercing, with the exception of ears, is unacceptable.
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- What type of uniform do I need?
- ALL employees must provide BLACK slacks/pants, a black belt, and black nonslip shoes. Jeans, cargo pants, sweatpants, and tight fitting stretch pants are not acceptable. Front of the house food and beverage, front desk, retail, marine and driving positions require polishable shoes.
- The required uniform must be worn at all times on the job in entirety.
- Open toed shoes and clogs are not acceptable.
- Employees are required to keep uniforms clean and pressed.
- Company uniforms, nametags, jackets and hats may NOT be worn off duty.,/li>
- Colored jeans and cargo pants are not acceptable.
- ALL Food and Beverage Employees MUST bring polishable, non-slip shoes.
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